✈️ Shipping & Delivery
Where do you ship to?
We ship worldwide, including Europe, the United States, and beyond. Shipping availability may vary by product.
How long does delivery take?
Standard delivery typically takes 7–20 business days depending on your location. Shipping times may vary due to customs processing and carrier delays.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number 📦. You can use this to track your package directly with the carrier.
Do I have to pay customs or import fees?
Depending on your country, customs duties or import taxes may apply. These fees are the responsibility of the customer and are not included in the product price or shipping cost.
🔄 Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, in their original condition, and in original packaging. Please contact us before sending anything back.
How do I start a return?
Email us at our contact address with your order number and reason for return. We will guide you through the process.
Can I exchange an item?
Yes, exchanges are possible subject to stock availability. Please contact us and we will do our best to help. 😊
💳 Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment methods available at checkout.
Is it safe to pay on your website?
Yes. Our checkout is secured with SSL encryption 🔒 and all payments are processed through trusted, secure payment providers.
Will I be charged in my local currency?
Prices are displayed in your local currency where available. The final charge will be processed in the currency shown at checkout.
🕶️ Products
Are your sunglasses UV-protected?
Yes, all our sunglasses offer UV400 protection, blocking 100% of harmful UVA and UVB rays ☀️.
How do I find the right size?
Each product page includes sizing information and measurements. If you are unsure, feel free to contact us for guidance.
Are the products as shown in the photos?
We do our best to ensure product images are accurate. However, slight colour variations may occur due to screen settings and lighting 📸.
💬 Still have questions?
Don't hesitate to reach out — we're happy to help! Contact us via our contact page. 🌸